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FAQ
What services does HiTone offer?
HiTone is a multidisciplinary creative agency specializing in:
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Product Design (UX/UI)
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Brand Strategy & Identity Design
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Creative Direction & Campaign Development
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Digital Storytelling (Web, Film, and Social)
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Web Design & Development
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Art Direction & Visual Aesthetics
What industries do you typically work with?
In the past, we have worked with a variety of industries but now our focus has shifted. We collaborate across industries—but thrive at the intersection of culture, creativity, and innovation. Our niches span tech, travel, fashion, fitness/wellness, art/entertainment, cannabis, and hospitality.
Do you offer full-service product design or just UI?
We offer end-to-end product design—from research, wireframing, and user journey mapping to visual design, prototyping, and developer handoff. Whether launching a new app or refining an existing experience, we design with clarity and intention.
How do you approach creative direction for campaigns?
Every campaign starts with strategy and soul. We build narratives around your brand's core values and audience behavior, then bring them to life through visuals, copy, and digital experiences that actually connect.
What makes HiTone different from other agencies?
We don’t just make things look good—we make them feel good. HiTone bridges the artistic and the strategic, designing from a place of cultural awareness, emotional intelligence, and real-world impact. This isn’t just design. It’s frequency elevation.
Can HiTone handle both corporate and creative projects?
Absolutely. We speak both business and art fluently. From clean, conversion-focused UX for enterprise to bold, cinematic brand storytelling for artists—we meet you where you are and elevate your presence authentically.
Do you work with startups or only established brands?
We love helping startups find their identity just as much as we enjoy scaling existing brands. Whether you’re in your idea phase or ready to expand your reach, we help you build from the inside out.
What is your process for new projects?
Our process typically flows through these phases:
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Discovery & Strategy
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Creative Direction & Moodboarding
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Design & Prototyping
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Refinement & Testing
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Delivery & Launch Support
Each project is customized to meet your goals and audience.
How long does a typical project take?
OuTimeline depends on scope. A brand identity project may take 3–5 weeks, while a full product design or campaign may range from 6–12+ weeks. We provide realistic timelines up front and maintain transparent communication throughout.
Do you offer retainers or ongoing partnerships?
Yes—we love building long-term relationships with brands. We offer monthly retainers for creative direction, UX design, content strategy, and ongoing digital support tailored to your evolving needs.
Do you offer development as well?
While we primarily focus on strategy and design, we collaborate with a network of trusted developers to bring your vision to life. Whether you need a custom-coded platform or a Webflow build—we can manage and direct the entire creative-to-dev pipeline.
TERMS & POLICIES
CURRENCY
All prices listed are in United States Dollars (USD). If you are not located in the U.S. and want to know how much it would convert to in your currency, you can check out the conversion with Google's Currency Converter.
PAYMENT METHODS
At HiTone, we offer flexible payment options to support the diverse needs of our clients—from emerging startups to established enterprises. We accept the following forms of payment:
Accepted Payment Methods
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Bank Transfer (ACH/Wire)
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Major Credit/Debit Cards
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PayPal / Stripe
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Cryptocurrency
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We currently accept Ethereum (ETH), Bitcoin (BTC), and USDC (ERC-20).
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Wallet address will be provided upon agreement. Gas fees may apply.
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Company Equity (for select clients)
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For early-stage startups and long-term creative partnerships, we are open to accepting partial equity in exchange for services.
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Equity arrangements are subject to thorough vetting, formal agreement, and legal review.
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Equity-Based Agreements
If opting for an equity-based structure:
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A mutually agreed-upon valuation and cap table must be presented.
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Equity will typically be exchanged for a fixed scope of work, defined clearly in a statement of work (SOW).
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Vesting schedules, deliverables, and roles will be outlined in a separate Equity Agreement or SAFE note.
Crypto Payments Terms
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Payments in crypto must be confirmed on-chain before project kickoff.
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Exchange rate will be locked in at the time of invoicing based on [Coinbase Pro / market average].
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Clients are responsible for transaction and network (gas) fees.
REVISIONS
Revisions are included in all design services. There is an allocation of up to 2 free revision cycles on static graphics and 1 free revision on motion graphics/video editing. Once the 2nd revision is surpassed, there will be a $65/hr additional fee per revision session. Once final files are sent and agreed upon, revisions are not eligible.
ABANDONED PROJECTS
A project will be considered abandoned if I have not received communication from the client for 15 days. Once contacted beyond the 15-day period, a start-up fee will apply even if the project was paid in full.
DESIGN USE & WATERMARK
I reserve the right to add completed projects to my portfolio and social medias. I reserve the right to add my watermark in a lower third of the graphic for design recognition. If there is a policy issue involved, please inform me in the beginning of the process during the consultation.
PRINTING WITH US
I offer printing and shipping to you for any design work that is developed at an additional rate. Note that some print materials may not show the exact color that is being presented on screen which is due to that screen tints affect colors. I will ensure we have the proper HEX, CMYK and RGB color codes.
CONTRACT WITH HITONE ENTERPRISES
By entering into a project with HiTone Digital Media & Creative Agency, you are consenting to be bound by the terms of these policies and procedures. These are posted via social media, email blast, on invoices and quotes issued to ensure it is easily accessible. This also ensures both parties are aware of terms and policies.
CHANGE IN POLICY
HiTone DMA design policies and terms can be changed or updated at anytime without prior notice to you so please be sure to check that policies align with your brand before booking services.